Privacy policy

Topics covered in our privacy policy:

1. About This Policy
2. Who We Are and Who Is Responsible for Your Personal Data
3. What Information Do We Collect About You
4. How We Use Your Information
5. What Credit Reference and Fraud Prevention Agencies Do With Your Information
6. How Your Data Will Not Be Used by Credit Reference Agencies
7. How We Safeguard Your Information and How Long We Keep It For
8. Marketing
9. Where Do We Transfer Your Information to?
10. Who Do We Share Your Information With?
11. Confidential Information
12. Your Rights Under Data Protection Legislation
13. Changes
14. How to Contact Us

1. About this policy

This policy provides an overview of how the Start Up Loans Company will process any personal information we collect about you and how we will comply with data protection legislation and protect the rights of the individuals we deal with.

It sets out below:

  • Who we are and who is responsible for your personal data;
  • What personal information we collect about you;
  • How we use your personal information;
  • What credit reference and fraud prevention agencies do with your information;
  • How your data will not be used by credit reference agencies;
  • How we safeguard your information and how long we keep it for;
  • Marketing;
  • Where we transfer your information to;
  • Who do we share personal information with;
  • Confidential Information;
  • Your rights under data protection legislation;
  • Changes; and
  • How to contact us.

2. Who we are and who is responsible for your personal data

The Start Up Loans Company (the “Company”) is a wholly owned subsidiary of British Business Finance ltd which itself is a wholly owned subsidiary of British Business Bank plc. British Business Bank plc is a development bank wholly owned by HM Government which is not authorised or regulated by the Prudential Regulation Authority (PRA) or the Financial Conduct Authority (FCA).

The Company is registered in England with company number 08117656, whose registered office is:

The Start Up Loans Company,
71-75 Shelton Street,
Covent Garden,

The Company is responsible for your personal data and will ensure that it is handled in accordance with the Data Protection Act 1998 (“DPA”).

If you have any questions or comments regarding how we handle your personal information, please contact us at:

Email Address:

Postal Address: The Start Up Loans Company, 71-75 Shelton Street, Covent Garden, WC2H 9JQ

3. What information do we collect about you

We may collect and process the following data about you (“your information”):

  • Information that you submit online via our website including (but not limited to) when you apply for a loan or register an interest with us;
  • Any correspondence you send to us which might include, for example, business plans and financial statements, proofs of ID and CVs;
  • Copies of any agreements you enter into with us; and
  • Details of your visits to our website and the resources that you access (which may include, amongst other things; traffic data and communication data).

We may also collect your information from third parties, including the Company’s Finance Partners and Credit Reference Agencies to make a decision about products and services we can offer through our partners. Any credit reference check carried out will leave a footprint on your file which may be seen by other lenders. Your consent will be obtained before conducting a credit reference check.

When you submit an application for a loan through the Start Up Loans scheme, we will check our own records for information on;

a) any existing Start Up Loan that you may have, the status of that loan and the information you provided at the time of that application; and
b) if you have one, your financial associates’ Start Up Loan, its status, and the information provided by them at the time of that application.

Search at credit reference agencies (using one of our Finance Partners, currently these include The Enterprise Fund or Street UK) for information on:

a) your personal accounts;
b) if you are making a joint application now or have ever done, we will check:

  • each individual’s personal accounts; and
  • any previously made applications, either in a sole or joint capacity.

c) if you are a director or partner in a small business, we may also check on your business accounts.

These searches may reveal the following relationships:

  • joint account(s); and/or
  • those that are financially linked to other individuals;

but we do not search individuals who are not party to the application.

We will also search at fraud prevention agencies for information held about you, any addresses at which you have lived and any information about your business (if you have one).


If you give us false or inaccurate information and we suspect or identify fraud we will record this and may also pass this information to fraud prevention agencies and other organisations involved in crime and fraud prevention.

We also collect ‘cookies’ to track users on the Start Up Loans website. For full information and how we use the data, please read our page on ‘cookies‘.

4. How we use your information

We use the information we receive in the following ways:

  • To help us assess your ability to repay the loan you are seeking in conjunction with your business;
  • To ensure that our website’s content is presented as effectively as possible for you;
  • For our internal purposes, such as research and analysis, reporting, quality control, website performance, system administration and to evaluate use of our website, so that we can provide you with enhanced services;
  • To notify you about changes to our products and services;
  • To provide you with information, products or services that you request from us, or which we feel may interest you (provided of course that you agree);
  • To create reports to assist with future marketing;
  • For complaint handling purposes;
  • To carry out our obligations arising from any contracts with you or under the law;
  • To enable you to participate in interactive features of our website, when you choose to do so; and
  • To help us improve our products and services.

We will only use information you provide relating to ethnicity and disabilities for monitoring and equal opportunities purposes.

We will use the details you give us to provide information you ask for or to put you in contact with the relevant Delivery Partner and/or Finance Partner to progress your loan application. Delivery Partners and Finance Partners have an obligation to keep your data secure. All applicants will be provided with a copy of the Company’s privacy notice by their Delivery Partner. This privacy notice sets out the delivery partner’s obligations in handling applicant data, as well as the consent that must be gained from the applicant regarding use of their data.

We may use your information in case studies that we produce which will then be used for advertising and marketing purposes. We will obtain your consent to do this.

We will use the information we receive from credit reference agencies to:

  • Assess your application for credit and/or;
  • Check details on applications for credit and credit related or other facilities;
  • Verify your identity and, the identity of your spouse, partner or other directors/partners but only if they are a party to your application;
  • Undertake checks for the prevention and detection of crime, fraud and/or money laundering;
  • Manage your personal and/or business account (if you have one) with us; and undertake periodic statistical analysis or testing to ensure the accuracy of existing and future products and services.

We may use scoring methods to assess your application and to verify your identity.

Where you borrow or may borrow from us through one of our Finance Partners, we will give details of your personal and/or business account (if you have one), including names and parties to the account and how you manage it/them to credit reference agencies.

If you borrow and do not repay in full and on time, the credit reference agencies will be advised and steps will be taken to trace you and to recover the debt owed either by the Finance Partner who provided the loan or through a contract Debt Collection Agency.

We may make periodic searches of our own group records and at Credit Reference Agencies to manage your account, including whether to make credit available or to continue or extend existing credit. We may also check at fraud prevention agencies to prevent crime and money laundering.

5. What credit reference and fraud prevention agencies do with your information

When credit reference agencies receive a search from us (via one of our Finance Partners, that currently include The Enterprise Fund or Street UK) they will:

  • Place a search “footprint” on your credit file whether or not this application proceeds. If the search was for a credit application the record of that search (but not the name of the organisation that carried it out) may be seen by other
    organisations when you apply for credit in the future.
  • Link together the records of you and anyone that you have advised is your financial associate including previous and subsequent names of parties to the account. Links between financial associates will remain on your and their files until such time as you or your partner successfully files for a disassociation with the credit reference agencies.
  • Supply to us:-
    a) credit information such as previous applications and the conduct of the accounts in your name and of your associate(s) (if there is a link between you – see 1 above) and/or your business accounts (if you have one).
    b) public information such as County Court Judgments (CCJs) and
    c) electoral Register information.
    d) fraud prevention information.
  • Record the details that are supplied on your personal and/or business account (if you have one) including any previous and subsequent names that have been used by the accountholders and how you/they manage it/them.
  • If you borrow and do not repay in full and on time, credit reference agencies will record the outstanding debt.

Records shared with credit reference agencies remain on file for 6 years after they are closed, whether settled by you or defaulted.

If you give us false or inaccurate information and we suspect or identify fraud we will record this and may also pass this information to fraud prevention agencies and other organisations involved in crime and fraud prevention.

The information which we provide to the fraud prevention agencies about you, your financial associates and your business (if you have one) may be supplied by fraud prevention agencies to other organisations and used by them and us to:

  • Prevent crime, fraud and money laundering by, for example;
  • Manage your personal, your partner’s and/or your business’ (if you have one) credit or credit related account or other facilities;
  • Check details provided on applications for credit and credit related or other facilities;
  • Manage credit and credit related accounts or facilities;
  • Cross checking details provided on proposals and claims for all types of insurance;
  • Make decisions on credit and credit related services about you, your partner, other members of your household or your business; and
  • Check details on applications for jobs or when checked as part of employment.

Your information may also be used to:

  • Verify your identity if you or your financial associate applies for other facilities including all types of insurance proposals and claims;
  • Trace your whereabouts and recover debts that you owe;
  • Conduct other checks to prevent or detect fraud;
  • Undertake statistical analysis and system testing; and
  • We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.

Please contact us at for details of the relevant fraud prevention agencies.

6. How your data will not be used by credit reference agencies:

  • It will not be used to create a blacklist.
  • It will not be used by the credit reference agency to make a decision.

You can contact the Credit Reference Agencies currently operating in the UK; the information they hold may not be the same so it is worth contacting them all. They will charge you a small statutory fee.

CallCredit, Consumer Services Team, PO Box 491, Leeds, LS3 1WZ or call 0870

Equifax PLC, Credit File Advice Centre, PO Box 3001, Bradford, BD1 5US or call
0870 010 0583 or visit

Experian, Consumer Help Service, PO Box 8000, Nottingham NG80 7WF or call
0844 4818000 or visit

7. How we safeguard your information and how long we keep it for

The following ‘Retention Periods’ are applicable for all applicants registered in the Company scheme:

  • Successful Loan Applicant details: a maximum period of six years after you have fulfilled all loan payment obligations;
  • Unsuccessful Loan Applicants details: a maximum of six years after loan application rejection;
  • Mentor Details: a maximum of 2 years after request to take them off our scheme;
  • We will keep that information secure, and use it only for specific legitimate purposes;
  • We will keep information about you that is necessary for us, on behalf of the Company, to provide you with a service or product you have requested;
  • We will keep personal information secure by taking appropriate technical and staff measures to protect it against the unauthorised or unlawful processing and against accidental loss, destruction or damage.

8. Marketing

We may use your information to provide you with marketing information that you request or that we feel may interest you by post, email and/or telephone (including SMS) as follows:

  • If you are an existing customer or have not made a purchase but have taken steps to do so by using the website or contacting us, we may contact you by post, email and/or telephone (including SMS) with information about products and services which are similar to those we previously provided to you, unless, at the time we collect your contact information, you have indicated that you do not want to receive marketing information; or
  • If you are a new customer, we may contact you by post, email and/or telephone (including SMS) only if you consent.

We will not pass your information to third parties for their marketing purposes, but if you have indicated that you wish to receive promotional offers, that we have negotiated on your behalf, with our preferred partners, then we may contact you by post, e-mail and/or telephone (including SMS) with such promotional offers.

If you do not want us to use your information for marketing purposes, please indicate your preference via the relevant boxes on any forms you submit when you are providing your contact information. You may also ask us at any time not to use your information for marketing purposes by contacting us via the following methods

Phone: 0344 264 2600
Post: The Start Up Loans Company, 71-75 Shelton Street, Covent Garden, WC2H 9JQ

9. Where do we transfer your information to?

We will not routinely transfer your information to, or store it, outside the European Economic Area (“EEA”). If we do wish to transfer your personal data outside the EEA to countries which do not have as developed data protection laws, we will ensure that it is adequately protected in accordance with Principle 8 of the DPA.

Please do not send us your information if you do not want it to be transferred to or stored outside the EEA. By providing your information to us you agree and consent to us transferring to, and storing your information at, a destination outside the EEA.

10. Who do we share your information with?

We will also share your information with our trusted Delivery Partners and Finance Partners so that they can consider your eligibility for support/as well as Government departments for research purposes.

A Delivery Partner may be the Start Up Loans Company itself or an organisation that is contracted by the Start Up Loans Company to provide guidance to applicants in developing a business plan and cash flow, make the loan decision, and provide ongoing support and mentoring to Start Up Loan recipients. For a full list of Delivery Partners please refer to our website.

A Finance Partner is the organisation that provides successful loan recipients with the loan proceeds and appears as the lender of record on the Loan Agreement. In most cases, the Finance Partner will be The Enterprise Fund or Street UK, or may be your Delivery Partner. Your Delivery Partner at the time of your application will confirm who the Finance Partner will be.

We may share your information with other organisations:

  • If we sell or buy any business or assets, (as we may share your data with the prospective seller or buyer); or
  • If we or substantially all of our company assets are acquired by another party, in which case your information will be one of the transferred assets; or
  • If we have to share your information to comply with legal or regulatory requirements, or if we have to enforce or apply our loan agreements or any other agreements or to protect our rights, property or our customers. This may involve exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may also share your information with selected third parties for the purposes of enabling them to provide data analysis, customer support, storage and other services to us. We will also share your information with our banking partners, currently GC Business Finance and Street UK, for the purpose of carrying out credit reference checks (as set out above).

11. Confidential information

Please note that under the Freedom of Information Act 2000, we are only permitted to protect information that is actually confidential in law and where, if we were to disclose it, we could be sued for breach of confidence. Information you give us which you may consider to be confidential, or may mark as confidential, may in fact not be confidential in law. However in respect of any information we receive from you that is truly confidential, we will take steps to ensure it remains confidential. Unauthorised disclosure or misuse of personal information by staff will lead to disciplinary action.

We review our policies and audit our procedures regularly.

We review this code and our other data protection policies annually to make sure they are appropriate and up to date. We also carry out regular audits to monitor our security policies and procedures and revise them if necessary.

12. Your rights under data protection legislation

You have the right to see a copy of the information we hold about you (with the exception of the assessment of your application), on payment of a statutory fee which is currently £10. Before we agree to this, you must provide us with sufficient evidence of your identity and sufficient details of the information you wish to see to enable us to locate it.

You have the right to be removed from our mailing lists, and those of our partner organisations. Instructions on how to stop further mailings can be found at clause 8 above.

You have the right to correct any errors in information we hold about you, and to change or correct any details you have already given us. Please inform us about changes to your details so that we can keep our records accurate and up to date.

We will respond within 40 days upon receipt of the request.

13. Changes

We may make changes to this Privacy Policy at any time by sending you an email with the modified terms or by posting a copy of them on our website.

Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on the website, whichever is the earlier.

Your continued use of our website after that period expires means that you agree to be bound by the modified policy.

14. How to contact us

Questions, comments or requests concerning this Privacy Policy are welcomed and should be addressed to us at

Our website is owned by the Start Up Loans Company. For details about our registered office address please see clause 2 above.

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