Contact Us

Get in touch with us

If you need to get in contact with us, please select one of the options from below. To speak to one of our agents, please use our live chat facility by clicking the "Chat with an expert" button at the bottom right of the screen. 

Alternatively, you can reach us via email at [email protected].

Complaints Process

If you have a complaint, please refer to our complaints handling policy, which explains how you can take a complaint forward and what you can expect from us.

Media Enquiries 

If you are a journalist and have a media enquiry, please contact [email protected].

Freedom of Information

We routinely publish information on our website about what we do. If you can’t find the information you are interested in you can make a request using this form. For details about how we handle FOI and Environmental requests please read our FOI Standard and Procedure.

FOI Request

Data Subject Requests

If we process your personal data you have a number of rights under data protection. For more information about why we process personal data please see our privacy notice which include reference to the different data protection rights. If you wish to exercise them please fill in the data subject request form.

Data Subject Requests

Customer Satisfaction Score (CSAT)

We asked every Start Up Loans customer who contacted our Customer Services team: "How do you rate our service?"


of Start Up Loans customers said they had a good experience or better

people with star above icon


is the industry benchmark

chat communications icon

Contact Start Up Loans via phone

Monday, Tuesday, Wednesday and Friday: 9:00 AM – 5:00 PM

Thursday: 10:00 AM – 4:00 PM

Our offices


British Business Bank
Steel City House
West Street
S1 2GQ

London office

British Business Bank
8 Salisbury Square
2nd Floor