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We are aware of scams coming from email and social media where people try to impersonate us. We will never ask you for money or your bank details. Learn more about what to look out for and how to protect yourself.

1 to 1 mentoring

Our 1 to 1 mentoring programme, delivered by Virgin StartUp, offers a more intensive and personalised support option for Start Up Loan recipients.

No matter what stage you are at, our mentoring programme offers you access to an experienced and independent guide to help you think through key business decisions.

To take advantage of 1 to 1 mentoring, we recommend you watch our 30-minute ‘Introduction to Mentoring’ recorded webinar. This webinar is designed to explain how mentoring works and help you get the most out of your mentoring relationship.

Watch our ‘Introduction to Mentoring’ webinar now to find out more about how our mentoring programme works.

Getting started with mentoring

If you are ready to get started with mentoring, please create an account on Virgin StartUp’s mentoring portal. Once you’ve done this, you will be asked to complete a short survey detailing what type of support you are looking for so that we can match you with a suitable Mentor.

Once you’ve been matched, it will be up to you and your Mentor to decide how you want to work together, how frequently you want to catch-up and what format works best (in person, over the phone or via online video like Skype).

More information

For more information about this programme, please contact Virgin StartUp on 02073 132 091 or email

Alternatively, you can contact the Start Up Loans Customer Service team on 0344 264 2600. Lines are open weekdays 9.00am to 6.00pm, excluding bank holidays.

*We are committed to ensuring our customers get the best support possible and are currently trialling a new approach to delivering mentoring support. The support outlined on this page is available to customers who have secured their Start Up Loan between the dates Monday 10th October to Friday 2nd December 2016 and who are working with one of the following Delivery Partners: Biz Britain, Business Finance Solutions, Transmit Start Ups, The Start Up Loans Company internal team and Virgin StartUp. If you have accessed your loan outside of these dates (but within the last 12 months) or through a different Delivery Partner and would like to request mentoring support, please contact your Delivery Partner and they will be able to assist.

Webinar content provided by Virgin StartUp.

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