Cookies

What are cookies?

A cookie is a small file of letters and numbers that we store on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies contain information that is transferred to your computer’s hard drive. The term ‘cookies’ can be used inter-changeably with other terms such as pixels, snippets which are all used to track individuals on our website.

We use the following cookies:

  • Strictly essential cookies. These are cookies that are absolutely necessary for the website to function properly. This category only includes cookies that ensure basic functionalities and security features and do not store any personal information. The lawful basis for the use of these essential cookies is recorded as legitimate interests.
  • Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website. This helps us to improve the way our website works; ensuring that users are able to find what they are looking for easily.
  • Functional cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).
  • Advertising cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our advertising and marketing campaigns more relevant to your interests. We may also share this information with third parties for this purpose.
  • To find out more on cookies generally and about how to restrict or block the cookies this site uses, please visit www.aboutcookies.org.

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve your experience.

Upon entry to our website, a cookie banner will be displayed asking for your consent to the use of cookies. We use this express consent as the lawful basis for the use of cookies in addition to those that are essential for basic website functionality.

You will have the option to individually manage your cookie settings across the Analytics, Functional and Advertising categories. You will have the opportunity to revisit your preferences at any time and amend your consent, through the use of our cookie settings tool. Note: when using an incognito or private browsing session, your cookie preferences are unlikely to be remembered and you will likely be asked to provide your consent on your next visit to our website.

This information provides statistical data about our visitors browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and to deliver a better and more personalised service.

In summary, the cookies we use enable us:

  • To estimate our general audience size and how they use our Website.
  • To recognise you when you return to our Website.
  • To store information about your preferences to allow us to customise our Website according to your particulars.
  • Upon receiving your consent, we will also permit the Google Analytics service to collect cookies during the time you use our Website. In summary, these cookies will enable us to:
  • Track the first and last pages you visit and your total number of visits to the Website.
  • Track how long you spend on any page existing within our Website.
  • Track how long you have been visiting the Website.
  • Track how you came to access the Website including any keyword searches, search engine information or referrer.

This website uses the following cookies:

CookieTypeDurationDescription
Analytics
pardot1pastThis cookie is set when the visitor is logged in as a Pardot user.
LSKey[c]_hjIncludedInPageviewSample02 minutesThis cookie is set by Hotjar and determines if the user's navigation should be registered in a certain statistical place holder.
vuid12 yearsThe domain of this cookie is owned by Vimeo. This cookie is used by Vimeo to collect tracking information. It sets a unique ID to embed videos to the website.
neaApply0sessionNo description
_gat_UA-34661181-201 minuteThis cookie is set by Google Analytics.
LSKey[c]_hjFirstSeen030 minutesThis cookie is set by Hotjar and is used to determine if the visitor has visited the website before, or if it is a new visitor on the website.
_gat_gtag_UA_34661181_201 minuteThis cookie is set by Google Tag Manager to throttle the request rate.
LSKey[c]_hjAbsoluteSessionInProgress030 minutesThis cookie is set by Hotjar and is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice.
YSC1sessionThis cookie is set by Youtube and is used to track the views of embedded videos.
GPS130 minutesThis cookie is set by Youtube and registers a unique ID for tracking users based on their geographical location.
_vwo_sn130 minutesThis cookie is set by the provider Visual Website Optimiser. This cookie is used for collecting information on how visitors interact with the pages on website. It collects statistical data such as number of visits, average time spent on the website and what pages haves been read.
LSKey[c]_hjTLDTest0sessionThis cookie is set by Hotjar and detects the SEO-ranking for the current website. This service is part of a third-party statistics and analysis service.
LSKey[c]_hjid01 yearThis cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
_vwo_uuid_v211 yearThis cookie is set by Visual Website Optimiser and is used to measure the performance of different versions of web pages.
_vis_opt_s13 months 8 daysThis cookie is set by Visual Website Optimiser and is used to detect if the user is new or returning to a particular campaign.
_vwo_uuid110 yearsThis cookie generates a unique ID for every visitor and is used for the report segmentation feature in VWO. Also, this cookie allows you to view data in a more refined manner. If you have the campaign running on multiple domains, you will notice campaign-specific UUID values.
_vwo_ds11 monthThis cookie is set by the provider Visual Website Optimiser. This cookie is used for collecting information on how visitors interact with the pages on website.
_hjIncludedInPageviewSample02 minutesThis cookie is set by Hotjar and determines if the user's navigation should be registered in a certain statistical place holder.
_hjAbsoluteSessionInProgress030 minutesThis cookie is set by Hotjar and is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice.
_hjIncludedInSessionSample02 minutesThis cookie is set by Hotjar and registers data on visitors' website-behaviour. This is used for internal analysis and website optimization.
_hjTLDTest0sessionThis cookie is set by Hotjar and detects the SEO-ranking for the current website. This service is part of a third-party statistics and analysis service.
_hjid11 yearThis cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
_hjFirstSeen030 minutesThis cookie is set by Hotjar and is used to determine if the visitor has visited the website before, or if it is a new visitor on the website.
_gat_UA-159174638-101 minuteThis cookie is set by Google Analytics.
__utma12 yearsThis cookie is set by Google Analytics and is used to distinguish users and sessions. The cookie is created when the JavaScript library executes and there are no existing __utma cookies. The cookie is updated every time data is sent to Google Analytics.
__utmc1sessionThis cookie is set by Google Analytics and is deleted when the user closes the browser. The cookie is not used by ga.js. The cookie is used to enable interoperability with urchin.js which is an older version of Google analytics and used in conjunction with the __utmb cookie to determine new sessions/visits.
__utmz16 monthsThis cookie is set by Google analytics and is used to store the traffic source or campaign through which the visitor reached your site.
__utmt_UA-88383547-1010 minutesNo description
__utmb130 minutesThis cookie is set by Google Analytics. The cookie is used to determine new sessions/visits. The cookie is created when the JavaScript library executes and there are no existing __utma cookies. The cookie is updated every time data is sent to Google Analytics.
_uetsid11 dayThis cookie is used to collect analytical information about how visitors use the website. This information is used to compile reports and improve the site.
_uetvid116 days 6 hoursThis is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website.
_dc_gtm_UA-34661181-201 minuteThis cookie is used by Google Tag Manager to support Google Analytics on the site. It helps us monitor the use and performance of our website.
_gcl_au13 monthsThis cookie is used by Google Analytics to understand user interaction with the website.
_ga12 yearsThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gid11 dayThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected included the number visitors, the source where they have come from, and the pages visited in an anonymous form.
session_id1sessionThis cookie is used to get or set the session id for the current session.
test_cookie011 monthsThis cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.
Advertising
VISITOR_INFO1_LIVE15 months 27 daysThis cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
RUL11 yearThis cookie is set by DoubleClick and help us track and analyse the performance of the ad campaigns we run on the web. They also help us identify on which webpages our ads appear.
_fbp13 monthsThis cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
fr13 monthsThis cookie is set by Facebook to show relevant advertisements to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.
MUID11 year 24 daysThis cookie is used by Microsoft as a unique identifier. The cookie is set by embedded Microsoft scripts. The purpose of this cookie is to synchronize the ID across many different Microsoft domains to enable user tracking.
IDE11 year 24 daysThis cookie is used by Google DoubleClick and stores information about how the user uses the website and any other advertisements before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
Functional
visitor_id218512010 yearsThis visitor cookie includes a unique visitor ID and the unique identifier for your account.
visitor_id218512-hash010 yearsThis visitor cookie includes a unique visitor ID and the unique identifier for your account.
lpv218512030 minutesThis LPV cookie is set to keep Pardot from tracking multiple page views on a single asset over a 30-minute session.
X-Salesforce-CHAT1This cookie is set by Live Agent to provide live chat support functionality to the user.
pctrk11 yearThis cookie is used by Pardot to track unique page visitors in Experiences.
_vis_opt_test_cookie1sessionThis cookie is set by Visual Website Optimiser and is a session cookie generated to detect if the cookies are enabled on the browser of the user or not.
affiliate1pastNo description
utm_affiliate0pastNo description
utm_source1pastThis cookie is a campaign cookie used by Google Analytics to store campaign information and it expires after 6 months from the date it was last refreshed. The campaign is stored in the campaign variable utm_source.
tduid1pastThe user clicks on your product and is redirected to the Tradedoubler server where a persistent cookie called “TRADEDOUBLER” is placed on the user's browser. This cookie contains the TDUID (set in the Tradedoubler database – unique per user) and provides information about the click.
AWSALB16 days 15 hoursAWSALB is a cookie generated by the Application load balancer in the Amazon Web Services. It works slightly different from AWSELB.
renderCtx1sessionThis cookie is set by Salesforce to track community context.
BrowserId11 yearThis cookie is set by Salesforce to collect data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.
BrowserId_sec11 yearThis cookie is set by Salesforce for communication between networks and to track browser usage.
pLP01 monthNo description
att13 monthsNo description
curVis01 hourNo description
Essential
cookielawinfo-checkbox-performance11 yearThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
cookielawinfo-checkbox-other11 yearNo description
cookielawinfo-checkbox-analytics11 yearThis cookie is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Analytics".
cookielawinfo-checkbox-advertisement11 yearThis cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement".
cookielawinfo-checkbox-functional11 yearThis cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
CookieConsentPolicy01 yearStores the user's cookie consent state for the current domain.
cookieSettingVerified0sessionUsed to create popup message telling users cookies are required.
CONSENT016 years 10 months 25 days 13 hoursStores the user's cookie consent state for the current domain.
sfdc-stream13 hoursThis cookie is set by Salesforce to improve functionality and speed.
__cfduid11 monthThis cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.
AWSALBCORS17 daysThis cookie is used for load balancing services provided by Amazon in order to optimize the user experience. Amazon has updated the ALB and CLB so that customers can continue to use the CORS request with stickness.
PHPSESSID1sessionThis cookie is native to PHP applications. The cookie is used to store and identify a user's unique session ID for the purpose of managing user session on the website. The cookie is a session cookie and is deleted when all the browser windows are closed.
viewed_cookie_policy011 monthsThis cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
cookielawinfo-checkbox-necessary011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-non-necessary011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Non Necessary".

Managing cookies within your internet browser:

Managing cookies in Mozilla Firefox:

  • In the browser, choose Firefox (or ‘Tools’ at the top of your browser window) and select Options
  • Click the Privacy tab
  • Check the box labelled ‘Accept cookies from sites’ to enable to cookies, or uncheck it to disable cookies
  • Click OK

Managing cookies in Safari:

  • From the Safari menu (Mac) or Edit menu (Windows), click Preferences
  • From the Security dialog box > Accept Cookies, to enable cookies click to select ‘Always’, or click to select ‘Never’ to disable cookies.
  • Click Close

Managing cookies in Google Chrome

  • Click the ‘wrench’ icon
  • Click Options
  • Select the ‘Under the Hood’ tab
  • Under ‘Cookie Settings’ select ‘Allow all cookies’ from the drop-down to enable cookies, or ‘Block all cookies’ to disable cookies.
  • Click ‘Close’