How to Scan and Upload Your Documents

In order to proceed with your application you may be asked to provide documents to confirm different elements of your application. These documents will need to scanned and uploaded to our system for you to to proceed.

When uploading these documents, it is crucial they are of a high quality and display all relevant information, even if displayed across multiple pages.

You must supply a scan of an original physical document when you supply supporting documents for any of the following:

Please note, we can only accept PDFs of online bank statements if you are asked to provide the following documents:

  • Proof of bank account
  • Three months of consecutive bank statements

Find out more about the different types of documentation you may need to provide.

Collecting your documents

How to scan physical documents
How to export online bank statements

Scanning your documents

There are many different ways you can scan and upload your documents. Simpy remember that we need to see your documents in their entirety, with no corners or information cut off, and all pages or sides where relevant.

If you have a scanner connected to your desktop or laptop, you can use in-built software on your computer to scan your documents.

How to scan a document on Windows

How to scan a document on Apple Mac:

iPhone and Android phones

If you do not have access to a scanner, you can use your phone to scan documents using a number of free apps.

What if I don’t have a phone or a scanner?

If you don’t have suitable phone or access to a scanner at home, there a number of places that will be able to help you scan your documents. The following places will often provide scanning and email services, sometimes for a small fee:

Apps for scan
Apps for scan

Online bank statements

If you are required to submit proof of account or three consecutive months of bank statements you can provide copies of your online statements. For proof of ID or proof of address we cannot accept online bank statements. Instead you can submit a scanned copy of a document posted to your address.

You must submit online bank statements as PDFs. Unfortunately we cannot accept screen-shots or pictures of your bank statements.

Below you can find instructions on how to export your bank statements as PDFs for the UK’s biggest high street banks.

Find your bank

Barclays
  1. Log into your bank online at bank.barclays.co.uk.
  2. On the homepage displaying your accounts click ‘Show my latest transactions’.
  3. A window will appear showing a few recent transactions, at the bottom of the window, click ‘View all my transactions’.
  4. On the subheading bar above the list of your transactions click ‘Download all PDF’.

Find out more through the Barclays help centre.

The Co-operative Bank
  1. Login to your online banking at bank.co-operativebank.co.uk.
  2. Select ‘Statements‘ from the left menu and the required account.
  3. Select a statement number followed by ‘Print’ at the top.
  4. Now right-click your statement and choose to save as a PDF.
First Direct
  1. Login to your online banking at firstdirect.com.
  2. View your statements and select ‘Print‘ at the bottom of the screen.
  3. Enter the dates you required (three months) and select ‘Print‘ again to open a preview.
  4. Change the destination to ‘PDF‘ and select ‘Save’.
Halifax
  1. Login to your online banking at www.halifax-online.co.uk.
  2. Select ‘View statement’ on the account you want to view from your account homepage.
  3. You’ll see your current balance, available funds and transaction history.
  4. You can choose to export your statement, print it or order a paper copy using the options at the bottom of the statement page.
HSBC
  1. Login to your online banking at security.hsbc.co.uk.
  2. Select your account.
  3. Click ‘Previous Statements’ from the left panel and select a month.
  4. Select ‘Print‘ from the bottom, then ‘Save as PDF‘.
Lloyds Bank
  1. Login to your online banking at www.lloydsbank.com.
  2. To view your statements, select ‘View statement’ on the account you want to view from your account homepage.
  3. You can choose to export your statement, print it or order a paper copy using the options at the bottom of the statement page.
Nationwide Building Society
  1. Login to your online banking at onlinebanking.nationwide.co.uk.
  2. Select ‘Statement’ on the left of the screen and then click on ‘Archive’.
  3. Your statements will be now be listed and available to view, save as PDFs.

Find our more

NatWest
  1. Access your Online Banking service at www.nwolb.com.
  2. Select ‘Statements‘ from the left hand menu.
  3. Under the ‘Your accounts‘ heading select ‘View, save and print PDF statements and certificates of interest (up to 7 years)‘.
  4. Choose an account from the list.
  5. Click ‘Next’.
  6. Choose which date range you want to view.
  7. Click ‘View statement‘. Your full statement for that date range will be displayed.
  8. At the top of the statement click on the ‘Download Statement (PDF)‘ link (this will only show if a PDF is available).
  9. When prompted select ‘Open‘. Your statement will be downloaded and opened as a PDF file.

More on how to download a PDF statement

Royal Bank of Scotland
  1. Login to your online banking at www.rbs.co.uk/digital.
  2. Once you’re logged in select ‘statements’ from the options on the left of the screen.
  3. Click on ‘view statement PDFs and certificates of interest’.
  4. Choose an account from the list and choose a time period to view.
  5. Your full statement from that period will be displayed.
  6. To download it as a PDF simply click on the ‘Download statement (PDF)’ link at the top left.
  7. When prompted select ‘open

Find out more about how to download a PDF statement

Santander
  1. Login to your online banking at www.santander.co.uk.
  2. Click on the account you wish to view.
  3. Click the Statements & Documents link from the left-hand menu.
  4. The Statements & Documents page will display.
  5. Click Go next to the statement you wish to print. Your statement will open in a separate window.
TSB Bank
  1. Log in to your online banking at online.tsb.co.uk.
  2. Select Print at the bottom of the screen to open a new window.
  3. Select Print again and click on Save as PDF.
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