Frequently asked questions
What is a Delivery Partner?
The Start Up Loans Company works with a network of Delivery Partner organisations that support Start Up Loans applicants in all regions and industries throughout the UK. Our Delivery Partners are organisations that specialise in supporting new and existing businesses. Their role is to provide guidance to applicants in developing a business plan and cash flow forecast, assess the final loan application and provide ongoing support and mentoring to Start Up Loan recipients.
All Delivery Partners comply with the Financial Conduct Authority (FCA) guidelines and are closely monitored by the Start Up Loans Company to ensure a consistent approach to lending decisions across the network. View the list of all the Delivery Partners that we work with.
What is a Finance Partner?
Our Finance Partners are the organisations that administer the finance to successful applicants once approved by a Delivery Partner. Our two Finance Partners are the Enterprise Fund Ltd trading as The Growth Company (formerly Business Finance Solutions) and Street UK. If your Start Up Loan application is successful you will be sent a copy of your Loan Agreement, which includes your Finance Partner’s full contact details. You can contact them at any point after this for information on your loan status or repayment schedule.
All of our Finance Partners are regulated by the Financial Conduct Authority (FCA) and are closely monitored by the Start Up Loans Company to deliver a consistent approach to supporting applicants across the network.
Can I choose my Delivery Partner?
You will be given the opportunity to select your preferred Delivery Partner from a drop down menu when you register your interest for a Start Up Loan. If you do not select a Delivery Partner when you register your interest online, your application will be passed to the relevant Delivery Partner dependent on your location or industry.
Please remember that although the format may vary, all of our Delivery Partners can offer the same help, advice and guidance, and all loan decisions are based on the same criteria and terms, no matter what Delivery Partner you are with.
Can I change my Delivery Partner?
Once you have been allocated to your Delivery Partner you will not be able to transfer to another partner. If you have a preference, you must decide before filling out our online registration form and indicate which Delivery Partner you wish to work with by choosing from the drop down menu.
My Delivery Partner is no longer listed on the Start Up Loans Company website. What should I do?
Don’t worry! If your Delivery Partner is no longer affiliated with the Start Up Loans scheme then we will assign you to a new Delivery Partner that is best placed to support you through the application process. Please contact our Customer Service team who will be able to arrange this for you and to answer any questions you might have.
Is my Delivery Partner regulated by the FCA?
Some of our Delivery Partners are regulated by the Financial Conduct Authority (FCA), whilst some are not. This will not have a material impact on how a Delivery Partner works with you, but it can require a different approach to raising a complaint should you wish to. You can review our complaints handling policy here.
Regulated Delivery Partners
- Antur Teifi
- BEF Bradford
- Business Finance Solutions/The Growth Company
- Business in Focus
- Chamber Acorn Fund
- DSL Business Finance
- Enterprise Lending East Midlands
- Fashion Angel
- Finance for Enterprise
- Financing Start-Up Enterprise
- Five Lamps
- Lancashire Community Finance
- Let’s Do Business Group
- Outset Finance
- The Princes Trust
Non-regulated Delivery Partners
- Biz Britain
- Hyndburn Enterprise Trust
- Start Up Direct
- SULCo’s internal Delivery Partner, The Hub
- Virgin Start Up
My application was declined by my Delivery Partner. Can I reapply through another Delivery Partner?
No, because our Delivery Partners follow a set lending policy, if you are declined by one Delivery Partner you will not be able to apply with another. If your circumstances change or you believe you have addressed the concerns that were raised in your initial decline letter, you can get back in touch with your Delivery Partner who has the ability to reassess your application.