Contact us

There are a number of ways you can get in touch with the Start Up Loans Company.

Do you have a question?

Before you get in touch, have you seen our frequently asked questions (FAQs) page?
We’ve answered questions about many aspects of our work and service. Take a look!

If you need to speak to someone over the phone, please call 0344 264 2600.**

Opening hours

Monday – 9 am to 6 pm
Tuesday – 9.30 am to 6 pm
Wednesday – 9 am to 1 pm (lines are closed from 9.30 am to 10.30 am for staff training) and 2 pm to 6 pm
Thursday – 9 am to 6 pm
Friday – 9 am to 6 pm

Our lines are closed on weekends and bank holidays.

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** Calls made to this number are charged the same as a normal landline, no matter what the phone provider or device. Learn more about call charges

Customer Satisfaction Score (CSAT)

We asked every Start Up Loans customer who contacted our Customer Services team: “How do you rate our service?”

Icon for 87 percent


of Start Up Loans customers said
they had a good experience or better

Icon for 80 percent


is the industry benchmark

The agent was able to answer my questions and offer advice that will help my application. This is the first contact I’ve had regarding my business idea, and the agent was able to provide information that I hadn’t thought about. Thank you!

Connect with us through social media

To stay up to date with relevant news and events from the Start Up Loans team, or follow what’s going on with other businesses in our network, connect with us through any of our social media channels.


Our registered address

The Start Up Loans Company
71–75 Shelton Street
Covent Garden

If you would like to submit a freedom of information request, find instructions on how do this at the British Business Bank website.