Do you have a question?
Before you get in touch, have you seen our frequently asked questions (FAQs) page?
We’ve answered questions about many aspects of our work and service. Take a look!
If you need to speak to someone over the phone, please call 0344 264 2600.**
Real-Time Service Update: We are currently experiencing unusually high service volumes and regret that this is impacting the speed at which we are able to progress customer applications. We are taking action to address the increased demand for our services and working hard to progress in-flight applications as quickly as we can. In the meantime, we apologise for any inconvenience this may cause you.
To ensure your application is processed as quickly as possible, applicants are advised to check they have fully completed all relevant sections of the application, with as much supporting detail as possible. If you need support to complete your application, please visit our support and advice hub or Learn with Start-Up Loans (In partnership with the Open University) for more information.
Monday – 9 am to 6 pm
Tuesday – 9.30 am to 6 pm
Wednesday – 9 am to 1 pm (lines are closed from 9.30 am to 10.30 am for staff training) and 2 pm to 6 pm
Thursday – 9 am to 6 pm
Friday – 9 am to 6 pm
Our lines are closed on weekends and bank holidays.
Our lines will be closing:
22 July from 3 pm to 5 pm
23 July from 2 pm to 6 pm
Please send all enquiries by email to email@example.com
Note: Once you’ve submitted your loan application, your delivery partner will be in contact within five working days either via phone, email or your application platform.
* You must complete these fields.
** Calls made to this number are charged the same as a normal landline, no matter what the phone provider or device. Learn more about call charges
Customer Satisfaction Score (CSAT)
We asked every Start Up Loans customer who contacted our Customer Services team: “How do you rate our service?”
87% of Start Up Loans customers said
they had a good experience or better
80% is the industry benchmark
Very friendly, helpful and knowledgeable and was able to give me thorough answers to all my questions. Very happy and I look forward to hopefully getting my loan approved so I can get started. Will definitely be spreading the word about this service.
Connect with us through social media
To stay up to date with relevant news and events from the Start Up Loans team, or follow what’s going on with other businesses in our network, connect with us through any of our social media channels.
Our registered address
The Start Up Loans Company
71–75 Shelton Street
If you would like to submit a freedom of information request, find instructions on how do this at the British Business Bank website.