Do you have a question?
Before you get in touch, have you seen our frequently asked questions (FAQs) page?
We’ve answered questions about many aspects of our work and service. Take a look!
Chat with us
To speak to one of our agents, please use the “Chat with an Expert” button at the bottom right of the screen.
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To make sure we can process your application as quickly as possible, please check that you’ve fully completed all relevant sections of the application and provided as much supporting detail as possible. If you need support to complete your application, please visit our support and advice hub or Learn with Start Up Loans page (in partnership with the Open University) for more information.
Once you’ve submitted your loan application, your business support partner will be in contact within five working days either via phone, email or your application platform.
You can call us on 0344 264 2600 from 9am to 5pm, Monday to Wednesday, 9:30am to 4pm on Thursdays and 9am to 5pm on Fridays (excluding public holidays).
Customer Satisfaction Score (CSAT)
We asked every Start Up Loans customer who contacted our Customer Services team: “How do you rate our service?”
87% of Start Up Loans customers said
they had a good experience or better
80% is the industry benchmark
Testimonials from our customers
"Both the agents I spoke to were very friendly and very professional. The problem was my fault but was resolved in a very calm and professional manner."
Connect with us through social media
To stay up to date with relevant news and events from the Start Up Loans team, or follow what’s going on with other businesses in our network, connect with us through any of our social media channels.
Our registered address
The Start Up Loans Company
Steel City House
If you would like to submit a freedom of information request, find instructions on how do this at the British Business Bank website.