Do you have a question?
Before you get in touch, have you seen our frequently asked questions (FAQs) page?
We’ve answered questions about many aspects of our work and service. Take a look!
If you need to speak to someone over the phone, please call 0344 264 2600.**
Real-time service update: We’re currently experiencing unusually high service volumes and regret that this is affecting the speed at which we’re able to progress customer applications. We’re taking action to address the increased demand for our services and working hard to progress in-flight applications as quickly as we can. In the meantime, we apologise for any inconvenience this may cause you.
To make sure we can process your application as quickly as possible, please check that you’ve fully completed all relevant sections of the application and provided as much supporting detail as possible. If you need support to complete your application, please visit our support and advice hub or Learn with Start Up Loans page (in partnership with the Open University) for more information.
Monday – 9 am to 6 pm
Tuesday – 9.30 am to 6 pm
Wednesday – 9 am to 1 pm (lines are closed from 9.30 am to 10.30 am for staff training) and 2 pm to 6 pm
Thursday – 9 am to 6 pm
Friday – 9 am to 6 pm
Our lines are closed on weekends and bank holidays.
Please send all enquiries by email to email@example.com
Note: Once you’ve submitted your loan application, your delivery partner will be in contact within five working days either via phone, email or your application platform.
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** Calls made to this number are charged the same as a normal landline, no matter what the phone provider or device. Learn more about call charges
Customer Satisfaction Score (CSAT)
We asked every Start Up Loans customer who contacted our Customer Services team: “How do you rate our service?”
87% of Start Up Loans customers said
they had a good experience or better
80% is the industry benchmark
The agent was able to answer my questions and offer advice that will help my application. This is the first contact I’ve had regarding my business idea, and the agent was able to provide information that I hadn’t thought about. Thank you!
Connect with us through social media
To stay up to date with relevant news and events from the Start Up Loans team, or follow what’s going on with other businesses in our network, connect with us through any of our social media channels.
Our registered address
The Start Up Loans Company
71–75 Shelton Street
If you would like to submit a freedom of information request, find instructions on how do this at the British Business Bank website.