Get in touch with us
If you need to get in contact with us, please select one of the options from below. To speak to one of our agents, please use our live chat facility by clicking the "Chat with an expert" button at the bottom right of the screen.
Alternatively, you can reach us via email at [email protected].
Do you have a question?
You might be able to find your answer in our frequently asked questions (FAQ) section.
Read our FAQsComplaints Process
If you have a complaint, please refer to our complaints handling policy, which explains how you can take a complaint forward and what you can expect from us.
Media Enquiries
If you are a journalist and have a media enquiry, please contact [email protected].
Freedom of Information
We routinely publish information on our website about what we do. If you can’t find the information you are interested in you can make a request using this form. For details about how we handle FOI and Environmental requests please read our FOI Standard and Procedure.
Data Subject Requests
If we process your personal data you have a number of rights under data protection. For more information about why we process personal data please see our privacy notice which include reference to the different data protection rights. If you wish to exercise them please fill in the data subject request form.
Customer Satisfaction Score (CSAT)
We asked every Start Up Loans customer who contacted our Customer Services team: "How do you rate our service?"
87%
of Start Up Loans customers said they had a good experience or better
80%
is the industry benchmark
Contact Start Up Loans via phone
Monday, Tuesday, Wednesday and Friday: 9:00 AM – 5:00 PM
Thursday: 10:00 AM – 4:00 PM
Our offices
Headquarters
British Business Bank
Steel City House
West Street
Sheffield
S1 2GQ
London office
British Business Bank
8 Salisbury Square
2nd Floor
London
EC4Y 8AP
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