Do you have a question?
Before you get in touch, have you checked our FAQs page to see if we have an answer to your question?
We have answers covering a wide range of areas. Feel free to have a look.
If you need to speak with someone over the phone, please call 0344 264 2600**. Please note our opening hours are:
Monday – 09:00-18:00
Tuesday – 09:30-18:00
Wednesday – 09:00 – 13:00 (our lines are closed from 9.30-10.30 for staff training) and 14:00 – 18:00
Thursday – 09:00 – 18:00
Friday – 09:00 – 18:00
Please note that our lines are closed on Weekends and Bank Holiday.
Our lines will be closed on Thursday 18th February for staff training. we will open as normal from Friday 19th February.
Before you get in touch, have you checked our FAQ page to see if we have an answer to your question? We have answers covering a wide range of areas. Feel free to have a look.
If our FAQs section has not answered your question you can either complete the form below or call our customer service team on 0344 264 2600**, Monday to Friday, 9:00am to 6:00pm.
*Fields are mandatory
**Calls made to this number are charged in the same manner as a normal landline regardless of the phone provider or device. See here for more information.
Connect with us through social media
To stay up to date with relevant news and events from The Start Up Loans team or follow what’s going on with other businesses in our network, connect with us through any of our social media channels.
Our registered address
The Start Up Loans Company
71-75 Shelton Street
If you would like to submit a freedom of information request, you can find instructions at the British Business Bank website.