Lamar Griffiths and Reece Walker took out a Start Up Loan of £4,000 in November 2018 to launch 21st Century Repairs, a van-based phone repair service in Nottingham.
Ever since they first met at school when they were ten, the pair had wanted to create a business that was doing something completely different.
Having kept an eye on consumer trends while Reece was working in phone repair and Lamar was playing football for Peterborough, they noticed ‘convenience’ was becoming an increasingly big industry, especially in the food and hospitality sector. They decided to combine this insight with their expertise to create a business that brought this same convenience to the mobile services market.
Since launching, the business has flourished, with Lamar and Reece constantly expanding their offering to meet demand, such as sourcing the technology to repair a phone’s back glass. Their focus now is on customer service and managing expectations given the attachment their customers have to their phones.