Beware of scams

We are aware of scams coming from email and social media where people try to impersonate us. We will never ask you for money or your bank details. Learn more about what to look out for and how to protect yourself.

Thank you for submitting your details

A member of our Customer Service team will contact you within two days to discuss your NEA application.

Need more information?

For more information about how The Start Up Loans Scheme works, and the application process for NEA participants, please visit our FAQ section.

If you have any other queries or require further help, you can contact our Customer Services team directly on 0344 264 2600* or by email at

*Lines are open weekdays 9.00am to 6.00pm, excluding bank holidays.

Our essential guide to starting a business

Essential guide to starting a business

To help you make your business idea a reality, we’ve created this short guide with all the information you need to get started. It includes tips and advice on a wide range of topics that are important to consider when getting your start-up off the ground.

  • Conducting market research on customers and competitors
  • Choosing a company structure
  • Figuring out responsibilities for paying insurance and tax
  • Developing your business strategy and sales forecast
  • Writing your business plan
  • Analysing your strengths and weaknesses