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Customer experience management for startups
What customers think of your brand, products and services creates an emotional connection that builds customer loyalty. Central to this is customer...
How to protect customer data
With businesses facing fines of up to €20m or 4% of worldwide turnover for a serious data breach, it pays to take steps to protect customer data....
How to store customer information
Successful businesses understand that knowing your customer is vital to growth. Knowing how to store customer information and how to best use it is...
Customer feedback strategies to improve your business
Finding out if customers are happy can help you improve your offering and grow your business. The result: more satisfied customers who are willing...
Customer retention strategies
Keep customers coming back for more with our guide to developing and retaining your best customers for less through customer service, loyalty...
Strategies for measuring customer satisfaction
Satisfied, happy customers are vital for any business. Discover the customer satisfaction strategies and techniques you can use to measure your...
How to deal with difficult customers
Every business faces difficult, demanding customers at some point but resolve the situation quickly and you’ll keep them as valuable customers....
Customer satisfaction survey examples
Discover what your customers think about your business, goods and services with our guide to creating a customer survey and the questions to...
What is customer service?
Getting customer service right is vital for a new business. Not only is it part of the overall experience your new business offers, get it right and...
What is good customer service?
Good customer service helps keep customers loyal and spending more, and lowers your marketing costs by attracting new customers to your business....
The secret to effective selling
Know what you are selling and know your customers. As a start up business, breaking into a market, trying stand out from the crowd and encouraging...
6 ways to protect your small business from risks, complaints and competition
Starting a business can be a daunting experience, even without the threat of competition, considering risks businesses face and customer complaints....
How to attract loyal customers to your start up
Attracting loyal customers to your business is vital but how do you do it? We asked Lorna Bladen, Head of Partnerships at award-winning telephone...
