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What customers think of your brand, products and services creates an emotional connection that builds customer loyalty. Central to this is customer...
With businesses facing fines of up to €20m or 4% of worldwide turnover for a serious data breach, it pays to take steps to protect customer data....
Successful businesses understand that knowing your customer is vital to growth. Knowing how to store customer information and how to best use it is...
Finding out if customers are happy can help you improve your offering and grow your business. The result: more satisfied customers who are willing...
Keep customers coming back for more with our guide to developing and retaining your best customers for less through customer service, loyalty...
Satisfied, happy customers are vital for any business. Discover the customer satisfaction strategies and techniques you can use to measure your...
Every business faces difficult, demanding customers at some point but resolve the situation quickly and you’ll keep them as valuable customers....
Discover what your customers think about your business, goods and services with our guide to creating a customer survey and the questions to...
Getting customer service right is vital for a new business. Not only is it part of the overall experience your new business offers, get it right and...
Good customer service helps keep customers loyal and spending more, and lowers your marketing costs by attracting new customers to your business....
Know what you are selling and know your customers. As a start up business, breaking into a market, trying stand out from the crowd and encouraging...
Starting a business can be a daunting experience, even without the threat of competition, considering risks businesses face and customer complaints....
Attracting loyal customers to your business is vital but how do you do it? We asked Lorna Bladen, Head of Partnerships at award-winning telephone...
